Applies to: Office 365 for enterprises
Topic Last Modified: 2010-05-10
Unified Messaging reports provide information about the calls forwarded to or placed by UM. Use these reports to monitor, troubleshoot, and report on UM for your organization.
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Review the UM Calls for Your Organization Use the UM Call Statistics report to monitor the availability and audio quality of UM and to track usage for capacity planning.
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Review the UM Calls for a User Use user call logs to see details about the calls for a user for the last 90 days.
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Investigate the Audio Quality of UM Calls in Your Organization If your organization is experiencing problems with the audio quality of UM calls, use the audio quality details from the UM Call Statistics report to help you understand what's causing the problems.
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Investigate the Audio Quality of UM Calls for a User If a user is experiencing problems with the audio quality of UM calls, use the audio quality details from the user call logs to help you understand what's causing the problems.
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Interpret Daily UM Call Records Export more detailed data to diagnose problems with audio quality or rejected calls, and to provide information for audits or reports about your UM service.
