Set Up E-Mail on a BlackBerry

 

Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Topic Last Modified: 2012-02-15

You can set up e-mail on a BlackBerry device. If you set up a POP3 or IMAP4 account, you can only synchronize e-mail on your device. If your device is set up for BlackBerry Enterprise Cloud Services, you’ll be able to access and synchronize your e-mail, calendar, and contacts. For more information about BlackBerry Enterprise Cloud Services, see “What else do I need to know?” later in this topic. If you have a different device, see Mobile Phone Setup Reference.

How do I set up POP or IMAP e-mail on a BlackBerry?

  1. From the BlackBerry home screen, click BlackBerry Setup > Set up Internet E-mail > Add An Email Account.
  2. Type your e-mail address and password, and then click Next.
  3. Your BlackBerry will try to set up your e-mail account automatically. If setup completes successfully, skip to the next step. If your e-mail account can't be configured automatically, do the following:
    1. Click I will provide the settings to add this email account.
    2. Scroll down, and then click Next.
    3. Select Internet Service Provider Email (POP/IMAP), and then click Next.
    4. Type your full e-mail address for your user name (for example, tony@contoso.com).
    5. Scroll down and type the name of your e-mail server. For information about how to find your incoming (POP3 or IMAP4) server name, see How do I find the server settings? later in this topic.
    6. Click Next.
    7. Enter the name of the outgoing server. For information about how to find your outgoing (SMTP) server name, see How do I find the server settings? later in this topic.
  4. Click OK to complete the setup.
How do I find the server settings?

Before you set up a POP3 or IMAP4 e-mail program, you need to look up your own POP3, IMAP4, and SMTP server settings.

Watch this video to learn how to find your server settings for your POP or IMAP e-mail program.

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To find your server settings, sign in to your e-mail account using Outlook Web App. After you sign in, click Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Protocol Settings page under POP setting or IMAP setting, and SMTP setting.

noteNote:
If you see Not available next to POP setting, IMAP setting, and SMTP setting, your account may not be set up to use POP or IMAP e-mail programs. For more information, contact the person who manages your e-mail account.

What else do I need to know?

  • If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.
  • This procedure sets up a POP or IMAP connection between your device and your account and only allows you to synchronize your e-mail using a wireless connection. For information about how to synchronize the contacts and calendar between your BlackBerry and your account using a wired connection, see BlackBerry Desktop Software at the BlackBerry Web site.
  • BlackBerry Business Cloud Services for Microsoft Office 365 is a future service that is being designed to provide enhanced features for BlackBerry device users with Office 365 accounts. E-mail administrators may visit BlackBerry Business Cloud Services for Microsoft Office 365 to learn more about this service.
  • If you’re an Office 365 user, and your company is using BlackBerry Business Cloud Services, you can use the service for integrated e-mail, calendaring, and contact services with Microsoft Exchange Online. Similarly, if you’re not an Office 365 user but have a mailbox on an Exchange server that’s using BlackBerry Enterprise Server and BlackBerry Enterprise Server Express, you’ll also be able to use the service for integrated e-mail, calendaring, and contacts with Microsoft Exchange Online. After your administrator has set up your BlackBerry device, you can manage the settings on your phone yourself. To manage your BlackBerry smartphone, go to the BlackBerry Web Desktop Manager.
 
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