Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu
Topic Last Modified: 2010-08-20
This topic, which includes a video, will help you use your mobile phone to access information in your mailbox. This includes e-mail messages, voice mail messages, and also calendar, contact, and task data. To do this, your phone must be running Windows Mobile 5.0 or a later version or be compatible with Exchange ActiveSync. Mobile phones that aren't compatible with Exchange ActiveSync can only access e-mail messages through POP3 or IMAP4.
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| If you're not sure whether your mobile phone is compatible with Exchange ActiveSync, see your mobile phone documentation or contact your mobile phone provider. |
Accessing Your E-Mail
To use your mobile phone to access your e-mail, you need to set up an Exchange ActiveSync, POP3, or IMAP4 connection between your mobile phone and your account. If you set up an Exchange ActiveSync connection, your mobile phone will be kept up to date with your mailbox through a process known as synchronization. If you set up a POP3 or IMAP4 connection, your phone will send and receive e-mail messages on a schedule that you choose.
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| If your phone supports Exchange ActiveSync, you can only set up one Exchange ActiveSync connection per mobile phone, even if you have multiple accounts. Most mobile phones will let you set up multiple POP3 or IMAP4 connections. |
You can find specific instructions for setting up many popular mobile phones by reading Mobile Phone Setup Reference. General instructions to help you set up your mobile phone can be found later in this topic.
Setting Up Your Mobile Phone for Exchange ActiveSync
To set up your mobile phone to access your e-mail using Exchange ActiveSync, you'll need the Exchange ActiveSync server name as well as your user name and password. Your user name is your e-mail address, for example tony@contoso.com. The Exchange ActiveSync server name is m.outlook.com. Your domain name is the portion of your e-mail address to the right of the at (@) symbol, for example contoso.com.
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| For some mobile phones that support Exchange ActiveSync, you need to enter the SMTP server name for the Exchange ActiveSync name. Currently the Apple iPhone running software version 3.0 requires you to use this alternate server name. |
The exact steps required to set up your mobile phone for Exchange ActiveSync may vary, but these generic steps will assist you in setting up your mobile phone for Exchange ActiveSync.
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On your mobile phone, launch the Exchange ActiveSync application or the phone's mail application and choose Exchange ActiveSync or Microsoft Exchange.
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Enter your user name and your password.
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Enter your Exchange ActiveSync server name.
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Finish setting up your account.
Video: Setting Up Your Mobile Phone for Exchange ActiveSync
This video shows you how to set up your mobile phone for Exchange ActiveSync.
Setting Up Your Mobile Phone for POP3 or IMAP4
Each mobile phone and mobile phone operating system will require slightly different steps to set up a POP3 or IMAP4 e-mail account.
Before you set up a POP3 or IMAP4 e-mail program, you need to look up your own POP3, IMAP4, and SMTP server settings.
Watch this video to learn how to find your server settings for your POP or IMAP e-mail program.
To find your server settings, sign in to your e-mail account using Outlook Web App. After you sign in, click Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Protocol Settings page under POP setting or IMAP setting, and SMTP setting.
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| If you see Not available next to POP setting, IMAP setting, and SMTP setting, your account may not be set up to use POP or IMAP e-mail programs. For more information, contact the person who manages your e-mail account. |
Finding Instructions for Your Mobile Phone
You can find specific instructions for setting up many popular mobile phones at Mobile Phone Setup Reference.
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For instructions for the Apple iPhone, see Set Up Microsoft Exchange E-Mail on an Apple iPhone, iPad, or iPod Touch.
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For instructions for the Blackberry Curve, see Set Up POP or IMAP E-Mail on a BlackBerry.
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For instructions for the Blackberry Pearl, see Set Up POP or IMAP E-Mail on a BlackBerry Pearl.
Protecting Your E-Mail
If your mobile phone supports Exchange ActiveSync, and you lose the phone, you can perform a remote device wipe to remove all your mailbox data from the lost phone. You'll also lose any information on your phone's storage card. When you perform a remote device wipe from your mailbox, you can view a confirmation e-mail as soon as the remote device wipe is complete.
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| You can't use the remote device wipe procedure if your phone doesn't support Exchange ActiveSync. |
