What's in the Delivery Report

 

Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Topic Last Modified: 2010-01-27

The Delivery Report dialog box shows you the delivery status and detailed delivery information for a message you sent or a message that was sent to you. If you're unable to view a delivery report or don't see the Delivery Reports tab under your e-mail options in Outlook Web App, check if your browser is supported for Outlook Web App. For more information, see Supported Browsers for Outlook Web App and Exchange Online.

  • Subject   The subject line of the message is displayed at the top of the report.
  • From   This shows the display name or e-mail address of the person who sent the message. The display name is usually the combination of a person's first name, middle name, and last name.
  • To   This shows the display name or e-mail address for each recipient of the message.
  • Sent   This shows the date and time that the message left the sender's mailbox.
  • Close   Click this at the bottom of the dialog box to exit the delivery report.
Summary to date

You will only see information under Summary to date if you sent a message to more than one recipient and you selected Search for messages I've sent to. This information includes the total number of recipients the message was sent to and a brief delivery status for each recipient. To see a detailed status for a recipient, select the recipient in the list.

 

Section Description

Search

To get delivery information for an e-mail address that you've sent a message to, type the address in the search box, and then click the magnifying glass. This kind of search is especially useful if you don't see a recipient listed. The list displays up to 30 recipients. Clear the search by clicking X.

To

This column shows the display name or e-mail address of the recipient.

Status

This column shows one of the following states for each recipient: Unsuccessful, Delivered, Transferred, Pending, Moved, or Group Expanded.

Date

This column shows the date and time the message left the sender's mailbox.

E-Mail This Report Option

Click E-Mail This Report to launch a new e-mail message that contains a link to the selected delivery report. You can send the report to your helpdesk, your e-mail administrator, or the sender or recipient of the message.

Detailed delivery information

This section shows detailed delivery information.

 

Section Description

Delivery Report for

Shows the display name and e-mail address of the sender or recipient.

Submitted

Shows the date and time the message was delivered to the recipient's e-mail server.

Status

Shows the latest delivery state for the message. The message could have been delivered or could have another status, such as the following:

  • Unsuccessful   The message couldn't be delivered.
  • Transferred   The message was sent to an e-mail address via the Internet. The message can't be tracked after it goes to an external e-mail server.
  • Pending   Either the destination for the e-mail message hasn't yet been found or the message could be pending approval. (A message goes through an approval process when it's sent to a monitored e-mail address.)
  • Moved   The message was delivered but has been moved to another folder in the recipient's mailbox by an Inbox rule.
  • Group Expanded   The group e-mail address (like a mailing list containing e-mail addresses of recipients for the message) was expanded to deliver the message to each recipient in the group.

What if want to know more?

 
Related help topics
Loading...
No resources were found.