Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu
Topic Last Modified: 2011-02-03
If a deleted mailbox is recoverable, it appears on the Deleted Mailboxes page. To access Deleted Mailboxes, in the Exchange Control Panel, select Manage My Organization > Users & Groups > Mailboxes, and click Deleted Mailboxes 
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On the Deleted Mailboxes page, the deleted mailboxes are listed by e-mail address and the date the mailbox was deleted. You can sort the list by clicking on E-mail Address or Date Deleted.
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To recover a deleted mailbox, select the mailbox and click Recover
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To refresh the list of deleted mailboxes, click
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Why doesn't a deleted mailbox appear on the list?
If a deleted mailbox isn't recoverable, it won't appear on the list. So when isn't a mailbox recoverable?
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The deleted mailbox was a resource mailbox. Room and equipment mailboxes aren't recoverable.
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The mailbox was deleted more than 30 days ago. Mailboxes can only be recovered within 30 days of deletion.
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You created a mailbox and deleted it immediately. A mailbox isn't actually "created" until it is directly accessed in some way as in the following examples:
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The user signs in to the mailbox or accesses the mailbox using a mail client.
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An e-mail message is sent to the mailbox.
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An administrator runs a command that accesses the mailbox, for example:
Test-MapiConnectivity <mailbox>.
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The user signs in to the mailbox or accesses the mailbox using a mail client.
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The deleted mailbox was in a federated domain. A federated domain uses on-premises credentials to access mailboxes in a cloud-based organization.
You can't use the Exchange Control Panel to recover federated mailboxes. You have to use Windows PowerShell. For more information, see Recover a Deleted Mailbox in Windows PowerShell.
