Track Messages with Delivery Reports

Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu

Topic Last Modified: 2010-06-02

Delivery Reports is a message tracking tool that you can use to search for delivery status on e-mail messages sent to or from users in your organization's shared address book, with a certain subject.

1. To begin a delivery report search, select Manage My Organization > Mail Control > Delivery Reports.
   
2. Enter the following information:
   
   • * Mailbox to search: Click Browse to select the mailbox from the shared address book and then click OK. Selecting the mailbox to search is required.
     
   • Select one of the following:
     • Search for messages sent to   Use this option to search for messages sent to specific users. Click Select users and then pick users from the shared address book by selecting a user from the list and clicking To. You can select more than one user here. When you're finished selecting users, click OK to return to the Delivery Reports page. If you select this option, you can also leave the field blank to find messages sent to anyone.
     • Search for messages from    Use this option to search for messages received from a specific user. Again, just select the user from the shared address book and click OK to return to the Delivery Reports page. If you select this option, the field is required.
     • Search for these words in the subject line   Enter subject line information here, or leave it blank to expand your search.
     
3. When you are finished, click Search. If you want to start over, click Clear.
   

If your search returns messages that fit the search criteria, the Search Results pane will show the following information: From, To, Subject, and Sent Time. To view the delivery information for the selected message, select an item and click Details.

If your search doesn't return any messages, the Search Results pane will show the following message: There are no items to show in this view.