Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu
Topic Last Modified: 2010-09-14
Administrators and help desk personnel can troubleshoot problems that a user may have with their cloud-based account by accessing the user's Options page to view and change account settings. They can access users' account settings only; they can't access the users' Inbox or other mail folders.
Before you begin
You have to be a member of the built-in Organization Management or Help Desk role group to access a user's Options page. To learn how to add a user to a role group, see Add or Remove Role Group Members. The User Options RBAC role assigns the specific permissions required to access a user's Options page.
Access a user's Options page
There are two ways to access a user's Options page:
From the Exchange Control Panel
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In the Exchange Control Panel, in the Select what to manage: field, select Another User.
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In the Select Mailbox dialog box, select a user. You can search for a user by typing all or part of a display name, and then clicking
. You can also sort the list by clicking the Display Name or E-Mail Address column headings.
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Click OK.
The Options page for the user you selected is displayed. At the top of the page is a note that identifies which mailbox you are working on. When you're finished, just close the window to return to the Exchange Control Panel for your organization.
From your own Options page
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Sign in to your account.
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Click Options.
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In the Select what to manage: field, select Another User.
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In the Select Mailbox dialog box, select a user.
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Click OK.
Again, the Options page for the user you selected is displayed. At the top of the page is a note that identifies which mailbox you are working on. When you're finished, just close the window to return to your Options page.
