Set Up Entourage 2008, Web Services Edition for Your Account

 

Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Topic Last Modified: 2011-12-15

You can connect Microsoft Entourage 2008 for Mac OS X to your account using Entourage 2008, Web Services Edition. To do this, you first need to install Entourage 2008, Web Services Edition. This version of Entourage is available as a free update to Microsoft Office 2008 for Mac.

To download this update and learn more about the Web Services Edition, see the Microsoft Entourage 2008 for Mac, Web Services Edition Web page.

Although you can also connect Entourage for Mac OS X to your account using POP3 or IMAP4, doing this doesn't provide all the features that are available with Entourage 2008, Web Services Edition. For more information, see Access Your Account Using a Mac.

How do I set up Entourage 2008, Web Services Edition access to my e-mail account?

  1. Install Entourage 2008, Web Services Edition. For more information, see the Entourage. Meet Exchange Web Services Web page.

  2. Open Entourage 2008. In the Entourage dialog box, under Select an identity, click New, type a name for your e-mail account, and then click OK.

  3. On the Welcome to Entourage page, make sure Start using Entourage without importing anything is selected. Click the right arrow button.

  4. On the Set Up a Mail Account page, in E-mail address, enter your full e-mail address, for example, tony@contoso.com.

  5. Select the My account is on an Exchange server check box. Click the right arrow button.

  6. The Entourage Setup Assistant will try to automatically set up your account based on your e-mail address. If Entourage is redirected to the server to get your settings, click Always use my response for this server, and then click Allow.

  7. The Entourage Setup Assistant page will appear. Then you'll see the Configuring Account screen while Entourage tries to set up your account automatically.

  8. If you're prompted with a message that asks you if you want to allow <server name> to configure your settings, select Always use my response for this server, and then click Allow. The server name listed may be similar to https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml.

  9. If the Account Setup Incomplete message box appears, do one of the following:

    • Verify that your name and e-mail address are correct, type outlook.com in the Exchange server box, and then click the right arrow button.

    • To enter or select a different account, click the left arrow button.

  10. In the Optional: Verify Settings dialog box, click Verify My Settings. Read the results of the verification process.

  11. In the Account Information dialog box, do the following:

    1. Make sure the Domain text box is blank.

    2. In the Account ID text box, enter your full e-mail address, for example, tony@contoso.com.

    3. In the Password text box, enter your password. If you want to save your password, select the check box next to Save password in my Mac OS keychain. Click the right arrow button.

    noteNote:
    The Autodiscover process may populate the LDAP server text box with a server name. However, this information isn't needed. If a server name is present in the LDAP server text box, delete the server name.
  12. Do one of the following:

    • If the results show that verification succeeded, click the right arrow button, and then, in the Setup Complete dialog box, click Finish.

    • If the results show verification failed, click the right arrow button and repeat the previous step, and then click the right arrow button. If the results show verification succeeded, click the right arrow button, and then, in the Setup Complete dialog box, click Finish. If the account setup fails again, see the section "What else do I need to know?" at the end of this topic.

  13. If the verification process succeeded, Entourage 2008 will try to synchronize with your e-mail account. If you're prompted with the Account Information dialog box, do the following:

    • Make sure the Domain text box is blank.

    • In Account ID, enter your full e-mail address, for example, tony@contoso.com.

    • In Password, enter your password. If you want to save your password, select the check box next to Save password in my Mac OS keychain.

  14. If you receive a warning message that indicates that your account information couldn't be retrieved, click Yes in the dialog box, and then re-enter your e-mail address and password.

  15. To view your mail, click your account name in the Entourage console tree and expand the folders.

What else do I need to know?

  • If you're connecting to your e-mail account using Entourage 2008, Web Services Edition, when you try to verify your settings, the result pane may list one or more errors. If this happens, you can click the right arrow button to skip the verification process. Some errors are resolved automatically the first time you connect to your mailbox. If not, contact your helpdesk.

  • If you're connecting to your e-mail account using POP3 or IMAP4, consider using IMAP4 because it supports more features.

  • Connecting to your e-mail account through Entourage 2008, Web Services Edition may fail if you haven't registered your account. If your e-mail account is the type that requires registration, you can register it the first time you sign in to Outlook Web App. After you sign in to your account, sign out. Then try to connect using Entourage 2008, Web Services Edition. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.

What if I want to know more?

 
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