Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu
Topic Last Modified: 2010-06-24
Administrators and help desk personnel can troubleshoot problems that a user may have with their account by accessing the user's Options page to view and change account settings. Users' privacy is maintained because administrators and help desk can access users' account settings only; they can't access the users' Inbox or other mail folders.
When would you want to do this? Here are a few examples:
-
A student complains that he isn't receiving certain messages. You look at his inbox rules and find that a rule is sorting incoming e-mail into a folder he's forgotten about.
-
A faculty member on an emergency leave of absence didn't turn on automatic replies before she left. You access her Automatic Replies tab and do it for her.
-
A school administrator lost his mobile phone, which contains confidential data. You can access his Mobile Phones tab and block access to or wipe all data from the lost mobile phone.
-
A user chose the wrong language settings she signed in to Outlook Web App for the first time. You can access her Regional tab and change the language setting.
Access a user's Options page
You can access a user's Options page from the Exchange Control Panel or when you're signed in to your own account. Here's how: Access Another User's Options Page.
Who can access another user's Options page?
You have to be a member of the built-in Organization Management or Help Desk role group to access a user's Options page. To learn how to add a user to a role group, see Add or Remove Role Group Members. The User Options RBAC role assigns the specific permissions required to access a user's Options page.
Settings you can manage
The following tables describe the settings in each section of the Outlook Web App Options page and which role groups can access and manage them.
Note The settings available to users in Live@edu and Microsoft Online e-mail organizations are different.
Account
| Tab | Description | Organization Management | Help Desk |
|---|---|---|---|
|
My Account |
Manage the user's personal information. |
Yes |
Yes |
|
Connected Accounts |
Manage the user's POP or IMAP mail subscriptions. |
Yes |
No |
Organize E-mail
| Tab | Description | Organization Management | Help Desk |
|---|---|---|---|
|
Inbox Rules |
Manage the user's inbox rules, which control how the user's mail is handled. |
Yes |
Yes |
|
Automatic Replies |
Manage the user's automatic replies when they're away. |
Yes |
Yes |
|
Delivery Reports |
Track messages sent to or by the user. |
Yes |
No |
|
Retention Policies |
Control how long the user's messages will be saved. |
Yes |
No |
Groups
| Tab | Description | Organization Management | Help Desk |
|---|---|---|---|
|
Public Groups |
Use to troubleshoot user's group membership or the settings of groups owned by the user. |
Yes |
No |
Settings
| Tab | Description | Organization Management | Help Desk |
|---|---|---|---|
|
|
Manage settings such as signatures, read receipts, message format, and Conversation view. |
Yes |
Yes |
|
Spelling |
Manage spelling checker options. |
Yes |
Yes |
|
Calendar |
Manage the user's settings for work week, working hours, reminders, and other calendar-related options. |
Yes |
Yes |
|
Regional |
Manage the user's language, date and time format, and time zone settings. |
Yes |
Yes |
Phone
| Tab | Description | Organization Management | Help Desk |
|---|---|---|---|
|
Mobile Phones |
Use to view and manage details about the mobile phone or phones that connect to the user's account, including remote wipe. |
Yes |
Yes |
|
Text Messaging |
Manage the user's ability to use their mobile phone to send and receive text messages through Outlook Web App. |
Yes |
Yes |
Block or Allow
| Tab | Description | Organization Management | Help Desk |
|---|---|---|---|
|
Junk E-Mail Settings |
Manage the user's lists of safe senders, safe recipients, and blocked senders. |
Yes |
Yes |
Settings you can't manage when you access the user's Options page
You can access and manage only the settings that users themselves have the permissions to manage. For example, if a user doesn't have the necessary permissions to change their display name or contact information, you can't change those settings for them. Also, if a user doesn't have permissions to create public groups, or to join and leave groups, you won't see the Groups tab on the user's Options page.
