Set Up Exchange E-Mail on an Android Mobile Phone

 

Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Topic Last Modified: 2014-08-29

You can set up e-mail using an Exchange account on an Android mobile phone. If you have a different phone, see Mobile Phone Setup Reference. If you are having trouble connecting your device after following these steps, see “What else to I need to know?” at the end of this Help topic.

How do I set up Exchange ActiveSync on an Android mobile phone?

  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.

  2. Type your full e-mail address, for example tony@contoso.com, and your password, and then select Next.

  3. Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.

  4. Enter the following account information and select Next.

    • Domain\Username   Type your full e-mail address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full e-mail address in the Username box.

      noteNote:
      On some versions of Android, you need to use the domain\username format. For example, if your e-mail address is tony@contoso.com, type contoso.com\tony@contoso.com. Your username is your full e-mail address.
    • Password   Use the password that you use to access your account.

    • Exchange Server   Use the address of your Exchange server. To find this address, see “Finding the Server Name” later in this topic.

  5. As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:

    • Email checking frequency   The default value is Automatic (push). When you select this option, e-mail messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.

    • Amount to synchronize   This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.

    • Notify me when email arrives   If you select this option, your mobile phone will notify you when you receive a new e-mail message.

    • Sync contacts from this account   If you select this option, your contacts will be synchronized between your phone and your account.

  6. Select Next and then type a name for this account and the name you want displayed when you send e-mail to others. Select Done to complete the e-mail setup and start using your account.

    tipTip:
    You may need to wait ten-to-fifteen minutes after you set up your account before you can send or receive e-mail.
Finding the Server Name

If your email program isn't able to automatically find your Exchange ActiveSync server name, you may need to look it up.

  1. Sign in to your e-mail account using Outlook Web App. For help signing in, see How to Sign In to Outlook Web App.

  2. If you're connecting to an Exchange mailbox, your Exchange ActiveSync server name is contained in the address bar in your browser when you are signed in to Outlook Web App, but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.

  3. If you're unable to connect to your mailbox using the information earlier in this section, you can try using the server name value that you can view in Outlook Web App options. Do the following:

    1. In Outlook Web App, click Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access.

      noteNote:
      Although you’re not setting up a POP3 account, you will use this value to determine your Exchange ActiveSync server name.
    2. Under POP setting, view the value for Server name.

    3. Try setting up your email using the server name listed on your options page. For example if the value for Server name under POP setting is mail.contoso.com, try using mail.contoso.com as your Exchange server name.

What else do I need to know?

  • If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.

 
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