Tools for Managing Your Organization

Live@edu Service Management Portal

• Keep your contact information up to date.
  
• Access DNS record information.
  
• See the status of enrolled domains.
  
• Request support for single sign-on.
  
• Submit or escalate a support request.
  
• Link to all other resources.
  

Important   For Live@edu organizations only

• By default, only the Live@edu Service Management Portal administrator account created during enrollment has access to the Service Management Portal.
  

Windows Live Admin Center

• Cancel your service.
  
• Add an accepted domain.
  
• Access DNS record information for an accepted domain.
  
• Get to co-branding settings.
  
• Track information about your domains.
  

Important   For Live@edu organizations only

• Canceling your service or changing your e-mail service selection will permanently delete any existing data.
  
• Only the Live@edu Service Management Portal administrator or Windows Live Admin Center domain administrators can use this tool.
  
• For more information about how to generate reports for your domains, see Reporting for Microsoft Live@edu.
  

Microsoft Office 365 portal

• Manage Microsoft Office 365 settings for your company, user accounts, and the services to which your company is subscribed
  
• Assign Microsoft Office 365 licenses to new mailboxes
  
• Add and manage domains
  
• Manage DNS settings
  

Important   For organizations running the cloud-based e-mail service with Microsoft Office 365 for enterprises only

Forefront Online Protection for Exchange (FOPE)

• Configure safe listing and skip listing
  
• Set inbound connection control by IP address
  
• Enable connection, content, and policy filtering
  
• Configure outbound connectors for TLS and custom routes
  
• Configure mail policy rules
  
• Configure attachment and word filtering
  
• Access and view messaging reports
  

• For more information about how to manage these features, see the Forefront Online Protection for Exchange Administration Center Help.
  

Co-branding   The Live@edu co-branding options have changed. The new Co-Branding Admin Guide is available on the Microsoft Connect site for Live@edu. To access the Microsoft Connect site, click here and sign in with your Live@edu Admin Live ID.

• Customize Outlook Web App to show your organization's brand.
  
• Customize the header and footer links displayed in Windows Live services.
  

Important   For Live@edu organizations only

• Only the Live@edu Service Management Portal administrator or Windows Live Admin Center domain administrators can manage co-branding in the Window Live Admin Center.
  
• To access this tool, select the name of the domain you want to co-brand on the Your domains page.
  
• Each domain has to be co-branded separately.
  
• Co-branding for different languages or regions has to be published separately.
  

For more information, see Co-Brand Outlook Web App and Windows Live Services for Live@edu.

Exchange Control Panel - Manage My Organization

• Create, delete, and modify all recipient types, and manage Windows Live IDs for your organization.
  
• Migrate the contents of users' mailboxes from an IMAP messaging system.
  
• Assign roles and permissions.
  
• Configure organization-wide rules and supervision policies.
  
• Manage accepted domain types.
  
• Use keywords to search for e-mail messages across multiple mailboxes.
  
• Track messages with delivery reports.
  

• You must be assigned an administrator role in your cloud-based e-mail organization to use this tool. Typically, users are assigned administrator roles by membership in role groups. To learn about role groups, see Administrator Role Groups in Exchange Online.
  
• To access this tool, click Options in your Outlook Web App e-mail. Select Manage My Organization from the drop-down in the header bar. To learn how, see Demo: Use the Exchange Control Panel to Manage Your Organization, Yourself, or Another User.
  
• Use this tool to manage a few recipients at a time.
  

Exchange Control Panel - Manage Myself

• Modify personal information.
  
• Connect other e-mail accounts to send and receive mail from the connected accounts in your cloud-based mailbox.
  
• Organize e-mail with inbox rules.
  
• Set up automatic replies for when you're away.
  
• Track messages with delivery reports.
  
• Manage personal group membership.
  
• Configure Outlook Web App e-mail and calendar settings.
  
• Manage mobile phones that synchronize with the cloud-based service.
  
• Configure text message notifications to your mobile phone.
  
• Manage junk e-mail settings.
  

• To access this tool, click Options in Outlook Web App. Select Myself from the drop-down in the header bar.
  
• Users must be delegated certain roles to perform some tasks. For more information about the roles delegated to users by default, see Role Assignment Policies in Exchange Online.
  

Exchange Control Panel - Manage Another User

• Administrators and helpdesk personnel can view and change Outlook Web App options for other users.
  

• You must be a member of the built-in Organization Management or Help Desk role group. To add users to the Help Desk role group, see Add Users to the Help Desk Role Group.
  
• To access this tool, click Options in Outlook Web App. Select Another User from the drop-down in the header bar.
  
• No access to the user's Inbox is allowed, just the options available in the Exchange Control Panel.
  
• For more information, see Troubleshoot Users' Outlook Web App Options.
  

Windows PowerShell and Windows Remote Management (WinRM)

• Perform bulk recipient operations.
  
• Perform tasks not available in the Exchange Control Panel, such as creating mail users and creating dynamic distribution groups.
  

• Windows PowerShell is a very flexible and powerful tool. Before you begin, see Use Windows PowerShell in Exchange Online.
  
• The Windows Management Framework contains the correct versions of Windows PowerShell and WinRM. For more information, see Install and Configure Windows PowerShell.
  

Outlook Live Directory Sync (OLSync)

Perform directory synchronization for account provisioning and maintenance.

Important   OLSync is the synchronization solution for Microsoft Live@edu customers. If you are running a cloud-based e-mail service with Microsoft Office 365 for enterprises, you must use the Microsoft Online Services Directory Synchronization tool to synchronize your directories.

• For more information, see Implement Outlook Live Directory Sync for Live@edu.
  

Domain registrars and DNS hosting services

• Register a domain name and maintain DNS records.
  

• For more information, see Domain Name Registration and DNS Hosting Services.
  

Microsoft Exchange Remote Connectivity Analyzer (ExRCA)

• Test inbound SMTP mail flow.
  
• Test Microsoft Office Outlook connectivity to a mailbox.
  
• Test Exchange ActiveSync connectivity to a mailbox.
  
• Test connection settings to an on-premises e-mail server in preparation for migrating mailboxes and e-mail to a cloud-based organization.
  

• For more information, see DNS Troubleshooting for Exchange Online.
  Note   ExRCA can test cloud-based and on-premises Exchange organizations. However, some of the tests aren't relevant for a cloud-based organization.