Set Up Exchange ActiveSync E-Mail on Windows Mobile 6.5


Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Topic Last Modified: 2012-02-10

You can set up Exchange ActiveSync e-mail on Windows Mobile 6.5.

How do I set up Exchange ActiveSync on Windows Mobile 6.5?

  1. Tap Start > Messaging > Setup E-mail.

  2. Enter your e-mail address and password, and then tap Next.

  3. Make sure the check box Try to get e-mail settings automatically from the Internet is selected, and then tap Next.

    Your mobile phone will try to get settings from the Internet automatically. If this fails, tap Next. Otherwise go to step 8.

  4. For Your e-mail provider, select Exchange server, and then tap Next twice.

  5. Enter your e-mail address (for example,, and then tap Next.

  6. Tap in the Server box and enter your server name and then tap Next. For instructions for locating your server name, see the Finding My Server Name section below.

  7. Enter your user name and password, and then tap Next. Your user name is your complete e-mail address (for example,

  8. Select the check boxes for the types of items you want to view on your device, and then tap Finish.

Tap OK when Exchange ActiveSync asks you to enforce policies on your phone. Policies let you configure a password on your mobile phone and use a remote device wipe to clear all data from your mobile phone if the phone is lost or stolen.

Finding My Server Name

  • To determine your server name, use the following steps:

  • Sign in to your account using Outlook Web App.

  • After you sign in, click the drop-down arrow next to the Help question mark, and then click About.

  • Find the server name listed under External POP setting or Internal POP setting. If your server name is in the format, then your Exchange ActiveSync server name is If your server name includes your organization’s name, for example,, then your server name is the same as your Outlook Web App server name, without the /owa. For example, if the address you use to access Outlook Web App is, your Exchange ActiveSync server name is 

What else do I need to know?

  • If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.

  • If you don't accept the policies sent to your mobile phone, you won't be able to access your information on your mobile phone.

Related help topics
No resources were found.