Migration: FAQs for Live@edu Administrators

 

Applies to: Live@edu

Topic Last Modified: 2013-01-28

 

Here's what administrators are asking about how to migrate to Outlook Live hosted e-mail services.

Answers

How do I migrate an Outlook user's existing messaging data to Outlook Live?

You have the following options:

I migrated my existing Exchange organization to Outlook Live. Now, when my users open Outlook, they get a warning that says their mailbox has been moved, and they’re asked whether they want to use a new temporary mailbox or use old data. What's wrong?

The warning message may look like this:

Your mailbox has been temporarily moved on Microsoft Exchange server. A temporary mailbox exists, but might not have all of your previous data. You can connect to the temporary mailbox or work offline with all of your old data. If you choose to work with your old data, you cannot send or receive e-mail messages.

This warning appears if your users try to open their Outlook Live mailbox by using the Outlook profile that they used to access their old Exchange mailbox. If cached mode is enabled in Outlook, the Offline Folder file (OST) that is associated with the existing Outlook profile is associated to the old mailbox. This association of an OST file to a mailbox can't be modified. To fix the problem, tell your users to close Outlook, and then do one of the following:

  • Follow the instructions in Migrate an Existing Small Exchange Organization to the Service. Specifically, the procedure recommends that your users should create a completely different Outlook profile to access their Outlook Live mailbox.

  • If your users want to continue to use their existing Outlook profile, they have to move or delete the existing OST file. If cached mode is enabled, Outlook will create a new OST file the next time that users start the programk.

    In Windows Vista, the OST file is in C:\Users\<user name>\AppData\Local\Microsoft\Outlook.

    In Windows XP, the OST file is in C:\Documents and Settings\<user name>\Local Settings\Application Data\Microsoft\Outlook.

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How do I import existing Microsoft ID accounts to my new organization?

See Import or Evict Existing Microsoft IDs in Live@edu.

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How do I transfer my domain from Office Live to Outlook Live?

To transfer your domain from Office Live to Outlook Live, you have to cancel your existing Office Live service. However, before you do that, be aware of the following issues:

  • When you cancel your Office Live service, you will lose all data in all mailboxes in your Office Live domain.

  • All the Microsoft IDs from your Office Live domain that were using Office Live mail may be unusable. After you complete your Outlook Live enrollment, when you try to recreate an account, you may receive a warning that the Microsoft ID already exists, and you may get the option to import or evict the Microsoft ID. If this happens, choose Import to keep your existing Microsoft ID intact. If you aren't given the choice to import or evict the Microsoft ID, you have to recreate the accounts in your Outlook Live domain by using a different length password. For more information, see Import or Evict Existing Microsoft IDs in Live@edu.

  • After you've canceled your Office Live service, you should be able to enroll your domain in Outlook Live. If you can't, contact Microsoft Support to confirm that your domain has been completely removed from Office Live.

When you are ready to cancel your Office Live service, follow these steps:

  1. Back up all your mailbox data to an Outlook Personal Folder (.pst) file by using the Microsoft Office Outlook Connector.

  2. Log on to http://www.officelive.com by using the Microsoft ID you used to set up your domain.

  3. On the left side of the page, click Add/Manage Services.

  4. In the Choose a category section of the Add/Manage Services page, click Web Site and E-mail.

  5. In the Web Site and E-mail section that appears, click Cancel next to Domains.

  6. In the Select which domains to remove section, click Remove? next to your domain name, and then click Confirm.

  7. At your domain registrar, you have to change the name servers for your domain from the Office Live name servers back to the name servers of your DNS hosting service. This means you reverse what you did to Use an MX Record to Direct Mail to Your Domain for Live@edu when you first enrolled your domain. Note that the change in name server for your domain may take up to 48 hours to propagate around the Internet.

  8. Enroll your domain in Outlook Live.

Note   After you cancel your Office Live service, Microsoft Office Outlook 2007 users should create a new Outlook profile to access their Outlook Live mailbox.

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Where can I get CSVImport.exe?

CSVImport.exe is no longer supported. Windows PowerShell is now available. For more information about using it in Outlook Live, see Use Windows PowerShell in Exchange Online.

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Can I use the Windows Live Admin Center SDK in my Outlook Live domain?

The Windows Live Admin Center SDK is no longer supported in Outlook Live. Windows PowerShell is now available. For more information, see Use Windows PowerShell in Exchange Online.

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