Set Up Mail for Mac OS X for IMAP or POP Access to Your E-Mail Account

You can connect Mail for Mac OS X to your e-mail account using POP3 or IMAP4 connectivity. These steps apply to Mail 3.3 for Mac OS X.

If you're running Mac OS 10 Snow Leopard, see the "What if I want to know more?" section at the end of this topic.

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These instructions include the correct server names for e-mail accounts that are accessed online using the Outlook.com Web site. If you use a different address to access your e-mail on the Web, such as your organization’s Web address, you need to obtain the correct server names from someone who manages your e-mail account before you follow the steps below.
How do I set up Mail for Mac OS X for POP3 or IMAP4 access to my e-mail account?

  1. Open Mail, and then do one of the following:
    • If you've never set up any e-mail accounts using Mail, the Welcome to Mail page appears. Go to step 2.
    • If you've already created e-mail accounts using Mail, on the Mail menu, click Preferences. On the Accounts tab, click the plus sign (+) at the bottom of the navigation pane to open the Add Account window.
  2. On the Welcome to Mail or Add Account window:
    1. In the Full Name box, enter the name you want to display to people you send e-mail to.
    2. In the Email Address box, enter your primary e-mail address.
    3. In the Password box, enter the password for your Outlook Web App account, and then click Continue.
  3. In the Incoming Mail Server window, enter the following:
    1. Next to Account Type, select POP or IMAP. IMAP supports more features.
    2. In the Description box, enter a name that will remind you what this e-mail account is for.
    3. In the Incoming Mail Server box, enter the IMAP4 or POP3 server name. If you access your e-mail account online using the outlook.com Web site, you can find the POP or IMAP server settings for your e-mail account by signing in to Outlook Web App at the following address: http://outlook.com. After you sign in successfully, click the drop-down arrow next to the Help question mark, and then click About. The POP or IMAP server name you need to enter is listed on the About page under External POP setting or External IMAP setting.
      For example, if you're using POP and the About page shows the following:
      External POP setting:
         Server name: pod51005.outlook.com
         Port: 995
         Encryption method: SSL
      your POP server name is pod51005.outlook.com.
      If you're using IMAP and the About page shows the following:
      External IMAP setting:
         Server name: pod51005.outlook.com
         Port: 993
         Encryption method: SSL
      the server name is pod51005.outlook.com.
      Cc511390.note(en-us,EXCHSRVCS.149).gifNote:
      Write down the values for the POP or IMAP port and encryption method. You'll need to set or verify those settings later in this procedure.
    4. In the User Name box, enter your primary e-mail address.
    5. In the Password box, enter the password for e-mail account if it's not already shown in that field.
    6. Click Continue. Mail will test your connection to the incoming server using default settings.
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      If the test isn't successful, click Continue again. You can verify your settings after you complete this procedure.
  4. In the Outgoing Mail Server window, do the following:
    1. In the Description box, enter the name for this mail server, for example, "Outlook sending server".
    2. In the Outgoing Mail Server box, enter the SMTP server name. If you access your e-mail account online using the outlook.com Web site, you can find the SMTP server name by signing in to your e-mail account at the following address: http://outlook.com. After you sign in successfully, click the drop-down arrow next to the Help question mark, and then click About. The SMTP server name you need to enter is listed on the About page under External SMTP setting. For example, if the About page shows the following:
      External SMTP setting:
         Server name: pod51005.outlook.com
         Port: 587
         Encryption method: TLS
      your SMTP server name is pod51005.outlook.com.
      Cc511390.note(en-us,EXCHSRVCS.149).gifNote:
      Write down the values for the SMTP port and encryption method. You'll need to set or verify those settings later in this procedure.
    3. Make sure the Use only this server check box is selected.
    4. Select the Use Authentication check box. Your user name and the password you entered for the incoming server will appear in the User Name and Password text boxes. These values are the same for the outgoing server. Click Continue.
    5. Click Continue. Mail will test your connection to the outgoing mail server using default settings.
      Cc511390.note(en-us,EXCHSRVCS.149).gifNote:
      If the test isn't successful, click Continue again. You can verify your settings at the end of this procedure.
  5. If you're using IMAP4, in the Account Summary box, click Create.
  6. If you're using POP3, we recommend that you set up your client to keep a copy of the messages that you retrieve to your local computer on the server. This lets you access your messages from a different mail programs. To keep a copy of these messages on the server, do the following:
    1. In the Account Summary box, clear the Take Account online check box, and then click Create.
    2. In Mail, on the Mail menu, click Preferences.
    3. On the Accounts tab, in the navigation pane, select the account you want.
    4. In the right pane, click Advanced.
    5. Clear the Remove copy from server after retrieving a message check box, and then close the Accounts window.
  7. If you don't want Mail to keep a copy of your messages on the server, select the Take account online check box, and then click Create.

What else do I need to know?

  • If you don't know whether to use POP3 or IMAP4, consider using IMAP4 because it supports more features.
  • If you access your e-mail account online using the outlook.com Web site, you'll need the Windows Live ID that your administrator gave you and your password. The Windows Live ID account is also your primary e-mail address and includes the name of the domain, for example, tony@contoso.com.
  • If Mail doesn't connect, you might need to verify that Mail is set up to send and receive mail using the security setting known as Secure Sockets Layer (SSL). You can verify that Mail is set up to use SSL as follows:
  1. In Mail, click Mail > Preferences >Accounts.
  2. On the Accounts tab, select the account you want, and then click Advanced.
  3. On the Advanced tab:
    1. Make sure Use SSL is selected.
    2. Make sure the Port is 993 if you're using IMAP4. The Port should be 995 if you're using POP3.
    3. Make sure the Authentication is Password.
    4. Make sure the Domain Name text box is empty.
  4. On the Account Information tab:
    1. Under Outgoing Mail Server (SMTP), make sure Use only this server is selected.
    2. Under Outgoing Mail Server (SMTP), click the drop-down menu, and then click Edit Server List > Advanced.
    3. Under Server port, make sure Use Secure Sockets Layer (SSL) is selected.
    4. Make sure the Server port is 25.
    5. Under Authentication, verify that Password is selected, and then click OK.

What if I want to know more?

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