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Set Up Exchange ActiveSync Access to Your Mailbox

Topic Last Modified: 2010-01-12

If you have a Windows Mobile phone or a mobile phone that supports Exchange ActiveSync, you can use your mobile phone to access your mailbox. You can access your e-mail messages, appointments and meetings, contacts, tasks, and voice mail messages on your mobile phone.

You can set up a Windows Mobile phone to access your mailbox. You can only synchronize your mobile phone with one mailbox. You can also set up your mailbox to receive voice mail messages from your mobile phone.

You can find specific instructions for setting up many popular mobile phones by reading Mobile Phone Features.

How do I set up Exchange ActiveSync on a Windows Mobile 6.0 phone?

  1. On the mobile phone, from the home screen, click Start, and then click ActiveSync.
  2. Click Menu, and then click Configure Server.
  3. Enter the server address. The server address is m.outlook.com.
  4. Select the This server requires an encrypted (SSL) connection check box.
  5. Click Next.
  6. Enter your user name, password, and domain. The user name should include your name, the at (@) symbol, and your domain name, for example, tony@contoso.com.
  7. Select the Save password check box.
  8. Click Next.
  9. Select the check box next to each kind of information you want to synchronize with the server, and then click Finish.

How do I set up Exchange ActiveSync on a Windows Mobile 5.0 phone?

  1. On the mobile phone, from the home screen, click Start, and then click ActiveSync.
  2. Click Menu, and then click Configure Server.
  3. Enter the server address. The server address is m.outlook.com.
  4. Select the This server requires an encrypted (SSL) connection check box.
  5. Click Next.
  6. Enter your user name, password, and domain. The user name should include your name, the at (@) symbol, and your domain name, for example, tony@contoso.com.
  7. Select the Save password check box.
  8. Click Next.
  9. Select the check box next to each kind of information you want to synchronize with the server, and then click Finish.

How do I set up Exchange ActiveSync on an Apple iPhone?

  1. If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Microsoft Exchange.
  3. Tap in the E-mail box and enter your full e-mail address (for example, tony@contoso.com).
  4. Tap in the Username box and enter your full e-mail address again.
  5. Tap in the Password box and enter your password.
  6. Optionally, tap in the Description box and enter a short description for the account.
  7. Tap Next on the upper right corner of the screen.
  8. Tap in the Server box and enter m.outlook.com. If you are running software version 3.0, see below for instructions on how to find your server name.
  9. Tap Next.
  10. Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF.
  11. Tap Save.
  12. If you're prompted to create a new passcode, tap Continue and enter a numeric passcode. You'll need to enter the passcode twice.
    Bb896613.Caution(en-us,EXCHSRVCS.140).gifCaution:
    If you tap Close, you'll need to configure your passcode in the iPhone Settings application before you can view your information on your iPhone.

What else do I need to know?

  • If you are prompted to create a passcode and don't create one, you won't be able to send and receive e-mail.
  • The Apple iPhone running software version 3.0 requires you to use an alternate server name. To find that server name, sign in to your account at the following address: https://pod51000.outlook.com/owa/. After you sign in successfully, the address you entered will resolve to an address that contains the server name you need to use. For example, if the address resolves to https://pod51005.outlook.com/owa, enter pod51005.outlook.com for your server name.

What else do I need to know?

  • When you configure your Windows Mobile phone to synchronize with your mailbox, an Exchange ActiveSync mailbox policy will be applied to your phone. This policy lets you perform a remote device wipe on your mobile phone. 
  • You can only have one Exchange ActiveSync account configured on your Windows Mobile phone. If you want to change the Exchange ActiveSync account on your mobile phone, you'll need to remove the existing account and then add the new account.
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