Reset a User's Password

 

Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu

Topic Last Modified: 2013-01-21

Exchange Online administrators can reset users' passwords in Live@edu and in Office 365.

Important   To reset passwords, you must be a member of the Organization Management or Helpdesk administrator role group. For more information, see Administrator Role Groups in Exchange Online.

Live@edu

When a user forgets their password and can't recover it from login.live.com, or reports a blocked or locked account, you can reset the password for them. Here's how:

CautionCaution:
When you reset a user’s password, the user will need to update the password on any mobile devices or desktop e-mail programs that they use to connect to their accounts. We recommend that you notify your users about this requirement.
  1. In the Exchange Control Panel, navigate to Manage My Organization > Users & Groups > Mailboxes.
  2. In the Mailboxes list, select the mailbox. For a large list of mailboxes, use the Search mailboxes field and type all or part of a display name.
  3. Click Reset Password, and enter the following information:
    • Password   It's a good idea to use strong passwords that are at least eight characters long and combine uppercase and lowercase letters, numbers, and symbols. For more information, see Password Requirements.
    • Confirm password   Retype the password to verify that you typed it correctly.
    • Require password change on next logon   If a student reports that their account is blocked or locked, you must select this check box to unblock their account. It's always a good idea to select this option, because it forces the user to change their password right away. If you don't select this option, the user may never change it.
  4. When you're finished, click Save.

Next steps   Make sure your Live@edu users know how to change their own password. Here's how: Change Your Account Password

Office 365

When users forgets their password or don't change their password before it expires, you can reset the password for them. Here's how:

CautionCaution:
When you reset a user’s password, the user must update the password on any mobile devices or desktop e-mail programs that they use to connect to their accounts. We recommend that you notify your users about this requirement.

Next steps   Make sure your Microsoft Office 365 users know how to change their own password. Here's how:

Troubleshooting

You may encounter the following issue when you try to reset a user's password:

  • You don't have the required permissions to reset a user's password. Regional restrictions may prevent Microsoft from giving you this ability.
  • The password you created doesn't meet the account requirements. Make sure that you follow the Password Requirements.
 
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