Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu
Topic last modified: 2011-10-27
Exchange Online administrators can reset users' passwords in Live@edu and in Office 365.
Important To reset passwords, you need to be a member of the Organisation Management or Helpdesk administrator role group. For more information, see Administrator Role Groups.
Live@edu
When a user forgets their password and can't recover it from login.live.com, or reports a blocked or locked account, you can reset the password for them. Here's how:
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In the Exchange Control Panel, select Manage My Organisation > Users & Groups > Mailboxes.
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In the Mailboxes list, select the mailbox. For a large list of mailboxes, use the Search mailboxes field and type all or part of a display name.
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Click Reset Password, and enter the following information:
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Password It's a good idea to use strong passwords that are at least eight characters long and combine uppercase and lowercase letters, numbers and symbols. For more information, see Password Requirements.
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Confirm password Retype the password to verify that you typed it correctly.
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Require password change on next logon If a student reports that their account is blocked or locked, you must select this tick box to unblock their account. It's always a good idea to select this option, because it forces the user to change their password right away. If you don't select this option, the user may never change it.
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Password It's a good idea to use strong passwords that are at least eight characters long and combine uppercase and lowercase letters, numbers and symbols. For more information, see Password Requirements.
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When you've finished, click Save.
Next steps Make sure your Live@edu users know how to change their own password. Here's how: Change Your Account Password
Office 365
When a user forgets their password or doesn't change their password before it expires, you can reset the password for them. Here's how:
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Reset a user's password for Office 365 for enterprises
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Reset a user's password for Office 365 for professionals and small businesses
Next steps Make sure your Microsoft Office 365 users know how to change their own password. Here's how:
Troubleshooting
You may encounter the following issue when you try to reset a user's password:
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You don't have the necessary permissions to reset a user's password. Regional restrictions may prevent Microsoft from giving you this ability.
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The password you created doesn't meet the account requirements. Make sure that you follow the Password Requirements.
