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Set Up Microsoft Exchange Email on an Apple iPhone

Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Topic last modified: 2011-11-22

You can set up email on an Apple iPhone, iPad or iPod Touch. If you have a different device, see Mobile Phone Features.

How do I set up Microsoft Exchange email on an Apple iPhone, iPad or iPod Touch?

  1. If this is the first email account on this iPhone, iPad or iTouch, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Microsoft Exchange.
  3. Tap in the Email box and enter your full email address (for example, tony@contoso.com).
  4. Tap in the Username box and enter your full email address again.
  5. Tap in the Password box and enter your password.
  6. Optionally, tap in the Description box and enter a short description for the account.
  7. Tap Next on the upper right corner of the screen.
  8. Tap in the Server box and enter your Exchange ActiveSync server name and then tap Next. For instructions for how to determine your Exchange ActiveSync server name, see the Finding My Server Name section below.
  9. Tap Next.
  10. Choose the type of information you want to synchronise. By default, Mail, Calendar and Contacts are all turned on. To turn off synchronisation for a type of information, tap and slide the switch to OFF.
  11. Tap Save.
  12. If you're prompted to create a new passcode, tap Continue and enter a numeric passcode. You'll need to enter the passcode twice.
    Dd125429.Caution(en-GB,EXCHSRVCS.140).gifCaution:
    If you tap Close, you'll need to configure your passcode in the iPhone Settings application before you can view your information on your iPhone.

Finding My Server Name

To determine your Exchange ActiveSync server name on Apple devices running iOS 4.x or 5.x (for example, iPhone 3G, iPhone 3GS, GSM/CDMA iPhone 4, iPhone 4S, iPod Touch 2nd generation, iPod Touch 3rd generation, iPod Touch 4th generation, iPad and iPad 2), do the following:

  1. Sign in to your account using Outlook Web App.
  2. After you sign in, click Options > See All Options > Account > My Account > Settings for POP, IMAP and SMTP access.
  3. Use the setting shown under External POP setting or Internal POP setting to determine your Exchange ActiveSync server name.
    If the value next to External POP setting or Internal POP setting is in the format podxxxxx.outlook.com, your Exchange ActiveSync server name is m.outlook.com.
    If the value next to External POP setting or Internal POP setting includes your organisation’s name, for example, pop.contoso.com, your server name is the same as your Outlook Web App server name, without the /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.

To determine your Exchange ActiveSync server name on Apple devices running iOS 3x (for example, iPhone and iPod Touch 1st generation), do the following:

  1. Sign in to your account using Outlook Web App at the following address: https://pod51000.outlook.com/owa/.
  2. After you sign in successfully, the address you entered will resolve to an address that contains the server name you need to use. For example, if the address resolves to https://pod51005.outlook.com/owa, enter pod51005.outlook.com for your server name.

What else do I need to know?

  • If you’re prompted to create a passcode and don't create one, you won't be able to send and receive email.