Cancel Your Exchange Online E-Mail Service


Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu

Topic last modified: 2013-01-08

Before you cancel your Exchange Online e-mail service, you must consider your users’ mailbox data. If you cancel your service, all the mailboxes in your domain will be deleted. If your users want to maintain their mailbox data, someone has to export the mailbox data before you cancel your service. For more information, see Export Mailbox Data From Exchange Online.

Now, let’s look at how administrators can cancel their Exchange Online e-mail service for Microsoft Office 365 or Microsoft Live@edu.

Cancel your Exchange Online e-mail service for Microsoft Office 365

For more information, see Cancel my subscription.

Cancel your Exchange Online e-mail service for Microsoft Live@edu

If you cancel your Live@edu service, the existing Microsoft IDs will continue to work as IDs without an associated mailbox. To continue to use these Microsoft IDs, do one of the following:

  • If you want to use these Microsoft IDs again after you re-enroll the domain in the cloud-based service, you have to import the existing Microsoft IDs back into the cloud-based service and create new mailboxes for them. For more information, see Import or Evict Existing Microsoft IDs in Live@edu.

  • If you want to use a Microsoft ID after you permanently cancel your service, make sure that the Microsoft ID has an alternate e-mail address. To do this, log on at On the account summary page, click Add next to Alternate e-mail address.

To cancel your Live@edu service, do the following:

  1. Open the Windows Live Admin Center, and then click Sign in. Sign in by using the Microsoft ID and password of a Windows Live Admin Center domain administrator.

  2. On the Your domain page, click your domain name.

  3. On the Domain settings page, click Cancel service under Administrator status.

  4. In the Cancel services warning window, click Yes.

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