Set Up Your Email Account on Your Mobile Phone


Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Topic last modified: 2012-03-28

You can use a mobile device to access information in your account. If you set up an Exchange ActiveSync account on your device, this information may include email messages, voice mail messages and also calendar, contact and task data. If you set up a POP3 or IMAP4 account, you will only be able to send and receive email.

For detailed instructions for how to set up your mobile phone or other mobile device, see Mobile Phone Setup Wizard and Mobile Phone Features.

If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Your Email Using a Web Browser. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.
Exchange ActiveSync, POP3 and IMAP4 Connections

To use your mobile phone to access your email, you need to set up an Exchange ActiveSync, POP3, or IMAP4 connection between your mobile phone and your account.

If you're not sure whether your mobile phone supports Exchange ActiveSync, POP3 or IMAP4, consult your mobile phone documentation or your mobile service provider.

Exchange ActiveSync

Exchange ActiveSync is designed to synchronise email, calendar, contact and task information in addition to voice mail messages. If you set up an Exchange ActiveSync connection, your mobile phone will be kept up to date with your mailbox through a process known as synchronisation.


POP3 and IMAP4 accounts are designed to send and receive email messages. If you set up a POP3 or IMAP4 connection, your phone will send and receive email messages on a schedule that you choose. If you have a choice between POP3 and IMAP4, we suggest you choose IMAP4 because it supports more features.

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