Delete a Mailbox

 

Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu

Topic last modified: 2013-01-10

When you delete a mailbox by using the Exchange Control Panel, the mailbox is moved into a Deleted Objects container. This makes the mailbox inaccessible by the user, regardless of mail client. After 30 days of inactivity, the mailbox is permanently deleted.

But what happens to the user ID that's associated with the deleted mailbox? That depends on your cloud-based organization, the tool you use to delete the mailbox, and the options that you choose.

Delete a mailbox in the Exchange Control Panel in Live@edu

  1. In the Exchange Control Panel, click Manage My Organization, click Users & Groups, and then click Mailboxes.

  2. In the Mailboxes list, select the mailbox or mailboxes that you want to delete, and then, click Delete Delete.

  3. In the warning window, click either of the following options.

    • Delete the mailbox and the Microsoft ID   The Microsoft ID that's associated with the deleted mailbox is removed from use and is inaccessible. The user whose mailbox was deleted can no longer sign in by using that Windows Live ID. All data that's associated with the Microsoft ID is preserved. However, users effectively lose access to the data that's associated with the Windows Live ID, such as Xbox Live points and Zune points. Users also lose access to any of their data on Windows Live Spaces, Windows Live Groups, and Windows Live SkyDrive.

    • Delete the mailbox and keep the Microsoft ID   The Windows Live ID that's associated with the deleted mailbox is retained. The user may continue to use the Windows Live ID without a mailbox.

Delete a mailbox in the Exchange Control Panel in Office 365

  1. In the Exchange Control Panel, click Manage My Organization, click Users & Groups, and then click Mailboxes.

  2. In the Mailboxes list, select the mailbox or mailboxes that you want to delete, and then, click Delete Delete.

  3. In the warning window, click Yes.

Delete a mailbox by using Windows PowerShell

To delete mailboxes, use the Remove-Mailbox cmdlet in Windows PowerShell.

In Live@edu, you can use the KeepWindowsLiveID parameter to retain the associated Windows Live ID. For more information, see Options for Deleting Mailboxes in Windows PowerShell in Live@edu.

In Office 365, there are no interesting parameters available on the Remove-Mailbox cmdlet. When you delete a mailbox, the associated user ID is deleted.

Recover a deleted mailbox

noteNote:
If you are using Office 365, the deleted mailbox recovery procedures are completed only in the Office 365 portal.
For more information about Office 365 mailbox recovery procedures, see the following help topics:

Typically, in Live@edu, you can use the Exchange Control Panel or Windows PowerShell to recover a deleted mailbox. For an explanation of the situations in which a deleted mailbox isn't recoverable, see Deleted Mailboxes in Live@edu.

Typically, when you recover a deleted mailbox in Live@edu, you can also recover the original user ID that was associated with the mailbox. However, you may need to change the password. For mailbox recovery instructions, see the following topics:

 
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