Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu
Topic last modified: 2011-09-21
This topic, which includes a video, helps you use your mobile phone to access information in your account. This includes email messages, voice mail messages and also calendar, contact and task data. To do this, your mobile phone must support Exchange ActiveSync, POP3, or IMAP4 email accounts.
If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile device will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Your E-Mail Using a Web Browser. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.
 Note: |
|---|
| If you're not sure if your mobile phone supports Exchange ActiveSync, POP3, or IMAP4, consult your mobile phone documentation or your mobile service provider. |
Choosing the Account Type for Your Mobile Phone
If your mobile phone or device supports Exchange ActiveSync, POP3, and IMAP4, you have a choice of which type of account to set up on your phone. Exchange ActiveSync is designed to synchronise email, calendar, contact, and task information in addition to voice mail messages. POP3 and IMAP4 accounts are designed to send and receive email messages.
| Note: |
|---|
| If you want to set up an Exchange ActiveSync account on your mobile phone, we recommend you purchase an unlimited data plan. |
Setting Up Your Mobile Phone for Exchange ActiveSync
To set up your mobile phone to access your email using Exchange ActiveSync, you'll need the Exchange ActiveSync server name as well as your user name and password. Your user name is your e-mail address, for example tony@contoso.com. The Exchange ActiveSync server name is m.outlook.com. Your domain name is the portion of your email address to the right of the at (@) symbol, for example contoso.com.
| Note: |
|---|
| For some mobile phones that support Exchange ActiveSync, you need to enter the SMTP server name for the Exchange ActiveSync name. Currently the Apple iPhone running software version 3.0 requires you to use this alternate server name. |
The exact steps required to set up your mobile phone for Exchange ActiveSync may vary, but these generic steps will assist you in setting up your mobile phone for Exchange ActiveSync.
-
On your mobile phone, launch the Exchange ActiveSync application or the phone's mail application and choose Exchange ActiveSync or Microsoft Exchange.
-
Enter your user name and your password.
-
Enter your Exchange ActiveSync server name.
-
Finish setting up your account.
Video: Setting Up Your Mobile Phone for Exchange ActiveSync
This video shows you how to set up your Windows Mobile phone for Exchange ActiveSync.
| Note: |
|---|
| To view this video, you must have Silverlight installed. For information about how to install Silverlight, see Get Silverlight. |
Setting Up Your Mobile Phone for POP3 or IMAP4
Each mobile phone and mobile phone operating system will require slightly different steps to set up a POP3 or IMAP4 email account.
Before you set up a POP3 or IMAP4 email program, you need to look up your own POP3, IMAP4 and SMTP server settings.
Watch this video to learn how to find your server settings for your POP or IMAP email program.
To find your server settings, sign in to your email account using Outlook Web App. After you sign in, click Options > See All Options > Account > My Account > Settings for POP, IMAP and SMTP access. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Protocol Settings page under POP setting or IMAP setting, and SMTP setting.
| Note: |
|---|
| If you see Not available next to POP setting, IMAP setting and SMTP setting, your account may not be set up to use POP or IMAP email programs. For more information, contact the person who manages your email account. |
Finding Instructions for Your Mobile Phone
You can find specific instructions for setting up many popular mobile phones at Mobile Phone Features.
-
For instructions for the Apple iPhone, iPod or iPad see Set Up Microsoft Exchange Email on an Apple iPhone.
-
For instructions for the Blackberry Curve, see Set Up POP or IMAP Email on a BlackBerry Curve.
-
For instructions for the Blackberry Pearl, see Set Up POP or IMAP Email on a BlackBerry Pearl.
