Set Up Exchange ActiveSync E-Mail on Windows Phone


Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Topic Last Modified: 2012-11-26

You can set up Exchange e-mail on a Windows Phone mobile phone. When you set up an Exchange account on your device, you’ll be able to access and synchronize your e-mail, calendar, and contacts.

These instructions are for devices running Windows Phone 7, Windows Phone 7.5, and Windows Phone 8. For information about setting up a Windows phone running Windows Mobile 6.x or any other mobile device, see Mobile Phone Setup Reference.

How do I set up Exchange ActiveSync on Windows Phone?

  1. On Start, swipe left to the App list, select Settings, and then select Email + accounts.

  2. Select Add an account > Outlook.

  3. Enter your e-mail address and password and select Sign in. Windows Phone will try to set up your e-mail account automatically. If setup completes successfully, skip to step 7.

  4. If you see the message “Check your information and try again. You may have mistyped your password.”, verify that you entered the correct email address and password. At this stage, you don’t need to specify any values for User name and Domain. Select Sign in. If setup completes successfully, skip to step 7.

  5. If your e-mail account can't be set up automatically, you’ll see the message, “We couldn’t find your settings”. Select Advanced. You'll need to enter the following information:

    1. E-mail address This is your full e-mail access, for example

    2. Password This is the password for your e-mail account.

    3. User name This is your full e-mail address, for example

    4. Domain This is the part of your e-mail address after the @ sign, for example

    5. Server For instructions for finding your server name, see the “Finding the Server Name” section below.

    6. Select Show all settings and make sure the Server requires encrypted (SSL) connection box is selected.

  6. Select Sign in.

  7. Select OK if Exchange ActiveSync asks you to enforce policies or set a password.

Finding the Server Name

To determine your server name, use the following steps:

  1. Sign in to your account using Outlook Web App.

  2. After you sign in, select Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access.

  3. Find the server name listed under External setting or Internal setting. If your server name is in the format, then your Exchange ActiveSync server name is If your server name includes your organization’s name, for example,, then your server name is the same as your Outlook Web App server name, without the /owa. For example, if the address you use to access Outlook Web App is, your Exchange ActiveSync server name is

What else do I need to know?

If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.

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