Applies to: Office 365 for enterprises, Live@edu
Topic Last Modified: 2011-02-03
You can add users to the Help Desk role group so they can perform the tasks that are required to support end users. By default, the following RBAC roles are assigned to the Help Desk role group.
| Role name | What users can do |
|---|---|
| Reset Password | Reset passwords for existing mailboxes and mail users. Note This role isn't available in all organizations. |
| User Options | View and configure other users' mailbox settings in Outlook Web App > Options for troubleshooting purposes. |
| View-Only Recipients | View user and group object properties. |
Add users to the Help Desk role group
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In the Exchange Control Panel, select My Organization > Roles & Auditing > Administrator Roles.
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Select the Help Desk role group, and then click Details.
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Under Members, click Add.
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In the Select Members dialog box, select one or more users.
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Click Add.
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Click OK to return to the role group page.
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Click Save to save the change to the Help Desk role group.
The new member is listed under Members in the details pane for the Help Desk role group.
Remove users from the Help Desk role group
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Select My Organization > Roles & Auditing > Administrator Roles.
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Select the Help Desk role group, and then click Details.
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In the Members list, select the user and click Remove. You can also select more than one user to remove.
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Click Save to save the change to the Help Desk role group.
The user is no longer listed under Members in the details pane for the Help Desk role group.
